If you decide to take your vehicle to the insurance company "Preferred" DRP shop, ask them these important questions before proceeding with the repair: 

  • Are you repairing the vehicle for me, or the insurance company?
  • Are you going to use counterfeit parts on my vehicle?
  • Are you going to repair parts that should be replaced? 
  • Are you going to cut corners on this repair to save the insurance company money, in return for them sending you more work?

*If you are searching for a non-DRP facility, or would like to find out if a shop you are considering is not on a direct repair program, check out our Facebook page. If a shop has given us a "Like", chances are that shop is not partnered with an insurance company.*


Finding a Non-DRP Facility 

If You Use a DRP Facility

DRP stands for Direct Repair Program. These are programs that Insurance companies have in place with body shops. The insurance companies usually send the shops more business, the more they cut corners to save money. These programs are sometimes called "Network shops" or "Select Service"  and the shops enlisted in the programs are commonly referred to as "preferred", "recommended", "network" or "selective" shops of the insurance company. Insurance companies put in place many rules and regulations for body shops who are on their "list" and sometime force the shops to do things that they would not otherwise do. Read more below.....

Direct Repair Programs Force Good Men to do Bad Things

Direct Repair Programs that insurance companies have in place with "preferred" shops are not for the benefit of you, the consumer. They are strictly a way for the insurer to maintain control of the repairs, price fix, and keep their costs to a minimum and maximize their profits. Through these agreements, many claims are paid out at far less than what you, the insured, are contractually owed. 

DRP shops are "graded" on how fast and cost effective the repairs are done; quality too often takes a back seat. Some of these agreements also state the shop must pay for your "extra days" of rental if they do not have the vehicle repaired in the time the insurer thinks it should take. The insurer is not a car repair professional!

Ask yourself if you want your vehicle repairs potentially compromised because the shop has to rush the job or suffer a "failing grade" and pay for a portion of your car rental. Is this the motivation you want your repairer to use when your car is in the shop? Safe and proper repairs should be the primary motivation of all shops.

You will find that insurers are not warrantying anything. While they may claim to warranty non-factory, junkyard, counterfeit, and remanufactured parts, ask the insurer how they can warranty your safety in the meantime while you drive down the freeway at 70 mph with junkyard suspension parts under your vehicle! A warranty is no good if you are injured, or worse. 

Definition of "Preferred Shop"?

--> Secret or illegal cooperation or conspiracy, especially in order to cheat or deceive others.

What is DRP?