Consumer Tips


  • Never let the insurance company or one of its representatives persuade you to take your vehicle to one of their "Preferred" direct repair shops or storage facilities. It's always your choice where you want to have your vehicle repaired.


  • If your vehicle is towed, do not release that vehicle until you have found a non-drp shop you trust to have it repaired, or in the case of a total loss do not release until you have reached a settlement with the insurance company that you consider fair.


  • You only have to get ONE insurance estimate for your vehicle, and that should be from the repair shop that you want to do the repair.


  • Make sure to verify your non-drp repair facility of choice has proper certifications and carries a warranty on all of their work performed.


  • Never drive a vehicle you feel may be unsafe.


  • Some insurance companies may want you to visit their drive-in claims center before having your vehicle repaired. You can do this, or you may request the insurance company inspect the vehicle at the non-drp shop of your choice. Even if your vehicle is inspected at a drive-in center, you are not obligated to have your vehicle repaired there. Take the estimate they give you to the non-drp  repair shop of your choice.


  • If you are hit by someone else, you are entitled to a rental car from the responsible insurance company. If you are the party at fault, and are going through your insurance, check your policy to see if you have rental coverage.


  • Insist on using Original Equipment Manufacturer (OEM) parts to repair your vehicle instead of counterfeit or imitation parts. Your safety and the value of your vehicle could be at risk otherwise.


  • You may be entitled to "diminished value" after an accident, meaning your vehicle is worth less than it was pre-accident. If you're not sure of your rights in this matter, contact us and we will do our best to help or refer you to an independent appraiser who is better able to answer your questions.