Most claims representatives have guidelines they have to go by. The wording on a lot of these guidelines were created by some of the best psychologists in the country. They try to confuse you by using certain wording and scare tactics. Some of the wording you should look out for:
These are just a few examples of one-liners they will use to try to brainwash you into saving them money, which may put your safety at risk.
Don't listen to these statements.
Don't Be Brainwashed by the Claim Representative